Low quality, the most complained issue of fixed internet companies in Iran


According to the Mehr news agency, quoting the Radio Regulatory Authority, Peyman Gharadaghi, noting that 214,818 complaints were registered in the Complaints and Response System (195) last year, said: “The lack of quality assurance of the service provided.” Delay in installation and commissioning, non-collection of services and provision of services Unfavorable support for frequent complaints of users of the system of registration and response to complaints (195) about fixed telecommunications companies (FCP).

Regarding the share of some FCP companies in these complaints, he said: The share of Parsan Line Communications Company (Pars Online) with 395,663 subscribers is 12,096. AsiaTek Data Transmission Company with 884,126 subscribers, 8,844 cases and Data Gostar Asr Novin (web) company with 240,029 subscribers, 6,377 complaints.

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He added: “In addition, the share of Shuttle Information and Communication Technology Group with 942,120 subscribers, 6,287 complaints, Pishgaman Telecommunications Development Company with 265,666 subscribers, 2,998 cases, Fanava Data Processing Company with 288,000.” And 601 subscribers, 1,424 cases and Parsian Fixed Communications Company with 22,025 subscribers, 405 complaints.

The Director General of Regulatory Consumer Protection said about the provinces that had the most registered complaints from these 7 companies: The most complaints from Shuttle Company in Tehran, Khorasan Razavi and Isfahan provinces, from Pars Online Company in Tehran, Mazandaran and Khuzestan, from Pishgaman Toseh Company Telecommunications in Tehran, Khorasan Razavi and Fars and Azhai Web in Tehran, East Azerbaijan and Isfahan, from Parsian Permanent Communications Company in Ilam, Tehran and Khorasan Razavi, from AsiaTek in Tehran, Fars and Khorasan Razavi and from Fanava Company in Tehran, Fars And Yazd is registered in the 195 system.


Gharadaghi said about the response time of 195 system complaints in these companies: The average response time in Pars Online company increased from 13 days in 1998 to 9 days in 99 and Fanava company in the same time period from 7 days to 6 days. Is. The average response time to AsiaTek’s complaints in 1999 was three days, unchanged from 1998.

He added: The average response time in 1999 compared to 1998 in Shuttle Company from 2 days to 3 days, Pishgaman Company from 6 days to 9 days, web companies from 4 days to 5 days and Parsian Fixed Communications Company from 4 days to 7 days. The day has come.

“According to the statistics in the 195 system, it is necessary for the seven companies under review to formulate and implement a suitable program to improve services, resolve complaints with recurring issues, and reduce response time to complaints,” said the director general of regulatory consumer protection. In addition, in order to increase customer satisfaction, these companies should improve the response and handling of complaints in their support centers by employing specialized and efficient people.


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